Clackamas County announced its procedure for filing complaints for STRs that violate the regulations. This has been posted on their website. The relevant passages are:
Violations
Clackamas County encourages any residents/parties to cooperate directly to resolve conflicts arising from an STR. First attempts to remedy violations should be to contact the posted STR representative. If a person does not respond within 24 hours or does not adequately remedy the issue, the county should be notified. Further details:
- Clackamas County reserves the right to immediately revoke registration if it determines an STR is a fire or life safety risk
- Clackamas County reserves the right to review pertinent financial records or visit the STR to ensure violations have been resolved at any reasonable time
- When noncompliance of the STR regulation is suspected, the county shall issue up to two warnings in writing
- An owner that operates an STR without an approved registration or while suspended shall be subject to penalties
To report potential STR violations, please email str@clackamas.us.
Clackamas County Website
MHLC asks if you send potential violations directly to the county, please also copy info@mthoodlive.com. We want to ensure we have a record of complaints to collate these over time. We also want to make sure that multiple complaints against a property are properly escalated.
If you use our complaint form, then we will pass the complaint on to the county.
We remain concerned that the county has not yet awarded a contract for properly managing STRs in unincorporated Clackamas County and will be writing to them on this very soon on this topic.